Emirates Cargo Officer - Mashhad, Iran

Job Purpose

  • Ensure that Ground Handling Agent / Cargo Handling Agent,EK staff andother service suppliers are fully briefed regarding EK requirements and that they deliver them in a timely and efficient manner so that the cargo handling proceeds smoothly.
  • Co-ordinate with GHA and ensure cargo is flown as booked and our customer service standards are maintained.
  • Deal with problems arising such as delays, disruptions, cargo mishandling and transfer of cargo.     
  • Investigate and respond to queries, complaints and claims in order to restore customer confidence.
  • Undertake various administrative functions including rostering of staff, assessing training needs and completion of performance appraisals.
  • Ensure the expeditious and accurate completion of all post flight activities including despatch messages, forwarding documentation, and completion of station file so that down line operations can proceed smoothly.                                                                                                    
  • Update and maintain computerised Reservations System and operational automated databases in order to provide the requisite customer service information and facilitate the generation of periodic report and statistical information.                                                                           
  • Collate and compile the cargo documentation for cargo uplifted on flights in accordance with local regulations and company policies and procedures.

Qualifications & Experience

  • Graduate Level.
  • Must have completed relevant professional training courses to advanced level, such as Advanced Cargo Handling, Weight & Balance, Advanced Load Control   and Basic Supervisory Training.                                                                                                            
  • Minimum 5 years experience in Air Cargo Industry of which 2 years should be at a senior level.      
  • Excellent knowledge of cargo handling procedures, customs formalities and airline requirements.                                                                                                                 
  • Proven ability of leading, developing staff.
  • Initiative and commitment to ensure that EK’s cargo matters are handled efficiently.
  • Must have the right to live and work in Iran, as the company will not provide assistance to obtain visa or work permit.

Salary and Benefits

The Emirates Group is a highly profitable business with revenue of US$21.1 billion and over 50,000 employees. The Group comprises of dnata, one of the largest air services provider globally and Emirates airline, the Group’s rapidly expanding and award-winning international carrier. Within the Group there are a diverse range of businesses which offer a wide spectrum of career opportunities, all of which can be explored through the Group's dedicated careers website, Emirates flies one of the youngest, most innovative fleet in the sky to over 130 destinations across six continents and dnata's network now extends across 100 locations worldwide. With our international network constantly expanding and opportunities arising in countries/cities outside of Dubai, we are looking for career motivated individuals to join our operations in their home countries.

We offer our employee's competitive remuneration packages, attractive travel benefits, and career development supported by multi-million dollar training facilities in Dubai, and e-Learning programmes for those seeking a long-term future in the Company.

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Posted on 5th February 2016