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EMIRATES CUSTOMER SALES & SERVICE AGENT II - Dutch speaking in Manchester

Job Purpose


  • Ensure the highest standard of customer service is provided to Emirates customers, provide them with details on Emirates fares and actively issue online tickets and sell related products by identifying customer needs through rapport building, actively seeking out sales opportunities and promoting all Emirates related products.  Ensure set service quality levels are achieved for all customer interactions
  • Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service.  Highlight to customers the relevant requirements covering their journey such as passport, visa & health requirements and other details such as check-in place and time.
  • Actively enhance Emirates revenue earnings by providing options to customer on all products and services such as Skywards membership, DBB, Dubai stopovers, hotel bookings and upgraded fares.
  • Keep abreast of Emirates Group news and updates to ensure relevant professional and company standards are maintained.

Qualifications & Experience


  • Educated to at least GCSE or O Level standard or equivalent.
  • Experience in a Contact Centre or reservations office environment within the airline or travel industry.
  • Completion of a Diploma/Degree in Travel and Tourism advantageous.
  • PC based skills to operate Windows package such as Microsoft Word/ Excel/ E-mail.
  • Fluency in written and spoken English is essential.
Information
  • Applicants must have the legal right to live and work in the United Kingdom. The Company will not provide assistance with obtaining work permits.



Salary and Benefits

The Emirates Group is a highly profitable business with revenue of US$21.1 billion and over 50,000 employees. The Group comprises of dnata, one of the largest air services provider globally and Emirates airline, the Group’s rapidly expanding and award-winning international carrier. Within the Group there are a diverse range of businesses which offer a wide spectrum of career opportunities, all of which can be explored through the Group's dedicated careers website, emirates.com/careers. Emirates flies one of the youngest, most innovative fleet in the sky to over 130 destinations across six continents and dnata's network now extends across 100 locations worldwide. With our international network constantly expanding and opportunities arising in countries/cities outside of Dubai, we are looking for career motivated individuals to join our operations in their home countries.

We offer our employee's competitive remuneration packages, attractive travel benefits, and career development supported by multi-million dollar training facilities in Dubai, and e-Learning programmes for those seeking a long-term future in the Company.

Apply at https://tas-ekgcareers.taleo.net/careersection/application.jss?lang=en&type=1&csNo=2&portal=101430233&reqNo=195342&isOnLogoutPage=true

Posted on 5th February 2016
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